Delivering Seamless Multilingual Webinar Support for Vistream

Established in 2009, Vistream is the live streaming and video brand of the Niceye Group, renowned for its ability to provide high-quality live streaming even on sub-normal internet speeds. With a track record of over 3,000 live webcasts and video productions across more than 40 countries, Vistream has built a robust reputation for delivering innovative and reliable streaming solutions. 

When Vistream decided to host a series of highly specialized life sciences webinars on topics such as Management of Venous Thromboembolism, Management of Aplastic Anemia, and Immunization Strategy for Preventing RSV (Respiratory Syncytial Virus), they required exceptional linguistic support that combined precision with strong medical expertise. GORR was honored to step in and provide Remote Simultaneous Interpretation (RSI) services in three critical language combinations: English to Russian, English to Vietnamese, and English to Spanish (Mexico). 

In the past, GORR has also supported Vistream with English to French interpreting as well as English to Latvian, Lithuanian, and Estonian interpreting, further showcasing our expertise in providing multilingual solutions tailored to the life sciences industry. 

This case study explores how GORR tackled the challenges, delivered seamless multilingual support, and contributed to the success of Vistream’s webinars. 

Client Objectives and Project Scope

The objective was clear: enable a multilingual audience, primarily composed of medical professionals, to engage fully with Vistream’s webinars, ensuring that language barriers did not impede understanding of the complex and technical content being presented.

The project required RSI services from English into Russian, Vietnamese, and Spanish (Mexico), ensuring accurate and real-time interpretation of highly specialized medical terminology. Our prior experience providing Vistream with  English to French interpreting as well as English to Latvian, Lithuanian, and Estonian interpreting, had demonstrated our expertise in delivering comprehensive linguistic solutions for complex content. 

This webinars’ subject matter posed unique challenges due to the technical nature of the content and the diverse geographical spread of the participants. GORR’s role was to: 

• Identify and secure interpreters with specialized experience in life sciences and medical terminology. 

• Coordinate with Vistream’s team to prepare reference materials and ensure interpreters were equipped for the subject matter. 

• Synchronize participants across multiple time zones to ensure smooth webinar delivery. 

• Deliver high-quality RSI services to guarantee a seamless experience for the audience. 

Key Challenges 

1. Highly Specialized Content: The webinars covered complex medical topics requiring interpreters with extensive knowledge of medical terminology and life sciences. 

2. Hand-picked interpreters: Identifying interpreters who possessed both the technical expertise and proficiency in the required language pairs is key to fulfilling such a demanding task. 

3. Reference Material Preparation: Interpreters needed comprehensive preparation with reference materials, which required close collaboration with the client to gather and share relevant documents in a timely manner. 

4. Time Zone Coordination: The participants and speakers were spread across various time zones, making scheduling and synchronization a logistical challenge. 

5. Technical Reliability: Ensuring the RSI platform functioned flawlessly to maintain Vistream’s reputation for high-quality streaming services. 

Our Approach

GORR’s approach to meeting these challenges involved meticulous planning, rigorous quality assurance, and seamless coordination with Vistream’s team. Here’s how we made it happen: 

1. Interpreter Selection and Training: GORR leveraged its extensive network of professional interpreters to identify individuals with a proven track record in medical and life sciences interpretation. Each interpreter underwent a rigorous screening process to ensure their expertise matched the complexity of the webinars’ content. 
   
   Once selected, the interpreters received detailed training sessions on the webinar platform and content. These sessions included familiarization with specific medical terminologies and key concepts discussed in the webinars. GORR worked closely with Vistream to provide interpreters with all available reference materials, including speaker notes, presentation slides, and relevant scientific papers. 
   
2. Preparation of Reference Materials: GORR’s project management team coordinated with Vistream to collect, organize, and distribute reference materials. By ensuring interpreters had access to this information well in advance, we enabled them to prepare thoroughly, ensuring accurate and contextually relevant interpretation.
   
3. Time Zone Synchronization: To address the challenge of global time zones, GORR’s project managers created a detailed schedule, ensuring all participants—interpreters, speakers, and technical staff—were aligned. This included multiple test runs to confirm platform functionality and identify any potential issues before the live events. 
   
4. Technical Support and Quality Assurance: GORR provided dedicated support during each webinar, ensuring uninterrupted RSI services. Our team collaborated with Vistream’s streaming experts to ensure a smooth integration of RSI technology into their platform, maintaining the high-quality standards Vistream’s audience expects. 

Results

The collaboration between GORR and Vistream resulted in a series of highly successful webinars that achieved their objective of breaking down language barriers for a global medical audience. Key outcomes included: 

• Flawless Interpretation: GORR’s interpreters delivered real-time, accurate interpretations that enabled participants to engage fully with the content, regardless of their native language. 

• Increased Engagement: The seamless multilingual support encouraged active participation from doctors and medical professionals across different regions, enriching the discussion and knowledge exchange. 

• Streamlined Collaboration: Close coordination between GORR and Vistream ensured all challenges, from reference material preparation to time zone synchronization, were effectively managed. 

• Client Satisfaction: Vistream’s team expressed high levels of satisfaction with GORR’s services, highlighting the professionalism and expertise of our interpreters and project managers. 

Why GORR Stands Out

GORR’s ability to deliver exceptional results for Vistream’s webinars highlights our unique strengths: 

1. Specialized Expertise: Our interpreters possess deep knowledge in life sciences and medical terminology, ensuring the highest level of accuracy in technical content. 
   
2. Comprehensive Preparation: We prioritize thorough preparation, working closely with clients to provide interpreters with all necessary tools for success. 
   
3. Global Coordination: Our project management team excels in synchronizing participants across diverse time zones, ensuring smooth and timely webinar delivery. 
   
4. Seamless RSI Integration: GORR’s RSI solutions integrate effortlessly with existing platforms, providing audiences with a seamless and high-quality experience. 

Through its collaboration with Vistream, GORR demonstrated its capacity to tackle complex linguistic and logistical challenges, delivering high-quality RSI services that enhanced and expanded the webinars’ accessibility and impact. By providing expert interpreters, meticulous preparation, and reliable technical support, GORR helped Vistream reinforce its reputation for delivering exceptional live streaming experiences. 

For businesses like Vistream looking to engage a global audience with specialized content, GORR’s multilingual solutions offer the expertise and reliability needed to ensure success. Contact us today to learn how we can support your next multilingual project. 

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